Frequently Asked Questions

Everything you need to know about your Gym Plus experience.

What is the standard shipping time for gym equipment?

Standard shipping usually takes 3-5 business days for accessories and 7-10 business days for heavy equipment like power racks and treadmills.

Can I return a product if it doesn't fit my home gym space?

Yes, we offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping fees for heavy machinery may apply.

Are your weight plates and dumbbells sold in pairs or individually?

Most of our dumbbells are sold in pairs, while Olympic weight plates are sold individually unless specified as a 'Set' in the product title.

Does Gym Plus offer assembly services for large equipment?

We offer professional at-home assembly services for an additional fee in select metropolitan areas. You can select this option during the checkout process.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you build your dream gym now and pay later.

Do your products come with a warranty?

All Gym Plus strength equipment comes with a standard 2-year frame warranty and a 1-year warranty on moving parts and cables.